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If you have any inquiries, please feel free to contact us. You can find frequently asked questions below.

    Frequently Asked Questions

    About aido Pad

    aido Pads are the menstrual pads made from 100% organic cotton fabric that can be used several times. They absorb the menstrual blood and the pad stays for about 2-3 hours depending on your menstrual flow. After use, you need to wash the cloth well and remove every stain of blood. After wash and dry well, you can reuse the same pad. We use BIO natural materials only, and no chemical & artificial process.

    Simply put a clean aido Pad onto your underwear like you would an ordinary disposable pad! Some pads have wings that fasten with press-studs so that the pad does not slip off. Please see the instruction page for more detail. (page link)

    The aido pads hold blood by the layers of natural fabrics, means they are thicker than chemical disposal pads. To make them fit you comfortably, we suggest wearing the underwear has a solid clutch and highly fit your body.

    You can wear the pads for the amount of time as you would a normal disposable pad, so depending on your flow you’ll know how often you need to change.

    Depending on your flow, we have different selections and combinations of pads.
    To begin with, you can try Sunshine Regular with Inner Pad for light / normal flow. If you have a heavy flow, you can try Moonlight Long or Square Pad. Moonlight Long is also suitable for a sleeping time as it has the longest length and wider bottom. You can combine Moonlight Long and Square Pad for a heavy flow night.

    After use, you need to wash the cloth well and remove every stain of blood. Blood starts to coagulate​ ​over 42℃ hot water and become​s ​hard to wash out. Washing pads with cold or​ lukewarm water is highly recommended!​
    1. Rinse​ ​the​ pads with water.
    2. Use Gallseife and scrub the pads gently.
    3. Rinse them by hand.
    4. Dry thoroughly.

    aido Pads are suitable for you if you…
    1. have sensitive skin
    2. care about your health
    3. care for environment
    4. want to try out reusable pads

    We recommend you to try Sunshine Regular with Inner Pad to begin with. We offer a Trial Set for beginner users, it contains 1 x Sunshine Regular and 2 x Inner Pad. Our Trial Set is perfect for newbies.

    aido Pads are made of 100% organic cotton fabric. So it’s easy on the skin.
    If you have particularly sensitive skin, we recommend trying our PURE series which are made of GOTS certified organic cotton fabric.
    What is GOTS certified organic cotton? >> (https://www.global-standard.org/)

    About Hada Pad

    Our cosmetic cushions “Hada Pad” are washable & reusable.
    Ideal for any occasion for cleaning your skin, from removing makeup to freshen up your body parts.
    Handmade with 100% organic cotton.

    For cleaning your face:
    Depending on how you clean your face, you may well use cotton pads daily, quite possibly morning and night.
    Hada pads are used in pretty much the same way as disposable pads. You can apply your product of choice to your face and wet the pad to gently remove makeup. Or squirt your product directly onto the pad and apply to your face that way.

    For freshen up:
    Hada Pad is also great for refreshing and cleaning when you can’t hop in the shower. You can easily freshen up your body just to wet the pad and wipe your body parts! It is a perfect solution for those who are sensitive to fragrance and alcohol contained in disposable body wipes.

    Try to wash as soon as possible after use with soap under warm water and rinse a few times. If you use the washing machine, you can put the pad with whatever else you are washing. Use a mesh bag to protect pads so that it can keep your pads safe and together in the machine.

    About Mask

    aido Face mask IRO (FM001) is the smallest size, preferably for kids or female who has a particularly small size face.
    aido Face mask KURO M (FM002) is a medium-size, ideally for females.
    aido Face mask KURO L (FM003) is a large size, ideally for men.

    aido Face Masks are made of 100% organic cotton fabric. So it’s easy on the skin.

    We use 2 layers of cotton gauze for KURO M & L. It makes the mask breathable and high in moisture absorbency. It can be worn under the surgical mask to prevent skin irritation caused by sweat and other stuffiness.

    Others

    We ship items out as soon as possible, but this will not always be the same day as your order.
    All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

    We do our best to be as sustainable as possible. We use recycled paper to help ensure your products will not get damaged during shipment, and we send them out in cardboard envelopes. You’ll encounter a little sticky tape to keep your parcel all together!